We want you to be pleased with your purchase. If for any reason, you are not completely satisfied, you may exchange, replace, or credit your purchase within 7 days of receiving your order and in accordance with the guidelines set out in these Terms. Items purchased via goyalbooksonline.com may be returned, within seven days of your receipt of such items, new, unused, in original packaging, and with all labels and tags still attached. All items returned in accordance with these criteria will be refunded to the original purchaser’s credit card (excluding all shipping costs, international customs duties, and sales taxes). Returns that do not comply with these criteria may be accepted at our sole discretion, and may only be refunded as a store credit. The following items cannot be exchanged Special orders, dated items such as diaries and calenders, sale/clearence/discounted items, CDs, DVDs, and audiobooks, or other content  contained on the digital media, travel books, study Aids, Past papers, Children music books, Annuals, Cookbooks. These returns and exchange terms are subject to any strictly applicable legal requirements to the contrary. 

For Uniforms, Apparels, If the Goods are defective, incorrect or damaged on delivery, please notify us with 48 hours of delivery of any problem and return the Goods to us. All Goods being returned should be returned at a Threads retail outlet, and should be accompanied by the original receipt. The original card in on which it was paid for will be credited. We ask that you allow us to (at your option) repair, replace or refund you for the price paid for any Goods which are found to be defective, incorrect or damaged on delivery. If you opt to exchange the Goods, any additional payments must be received in full. Goods will not be despatched until such payment has been received.

Refunds will only be given in exceptional cases and where there is a valid reason for the refund (less any applicable discount, shipping costs) by re-crediting your payment card account from which the money was originally debited. All refunds will be processed within 14 days of us receiving the returned goods. The time taken to be refunded to your Debit/Credit card is dependent on the time your bank takes to process the refund. No refund or ex-change on Swimwear, Socks, Leggings & tights. Refunds will be done only through the Original Mode of Payment. Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. The following items cannot be refunded: Special orders, dated items such as diaries and calenders, sale/clearence/discounted items, CDs, DVDs, and audiobooks, or other content  contained on the digital media, travel books, study Aids, Past papers, Children music books, Annuals, Cookbooks.